Delay between voice prompts

Genesys Cloud Applications Architect
1

Hi everyone,

I have a question related to Play Audio with Append(), ToAudio(), ToAudioNumber(), ToAudioDate().

When I try and listen several voice prompts in row (like Append(ToAudio(prompt1),ToAudio(prompt2)) or on a Play Audio Action with different voice prompts), I noticed that there is a long delay between each voice prompt.

Is it possible to configure the time between voice prompts? In order to reduce this delay?

Thank you in advance.

Best regards,
Ana Laia

2

Hi Ana,

I ran some tests appending prompts (user prompt with only TTS, user prompt with uploaded .wav files, and system prompt) and expressions. I recorded my calls and looked at them in Audacity. The pauses between each prompt/system prompt/expression was only around 0.1 second. Check the .wav files you are using for your user prompts and overridden system prompts to see if they have any silence padding at the beginning or end.

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