Delete interaction (Email)

[Chris_Carr]

Hi,

We need to delete a few email interactions for GDPR regulations. Which API endpoint could we use to delete interactions, please?

Thank you.

[Ebenezer_Osei]

Hello,

There is no specific API endpoint to do what you are asking for. What you can do is submit a subject search(using the email address in this case) to /api/v2/gdpr/subjects, which is going to retrieve all the information for that email. You can then proceed to delete data based on the information retrieved. I hope that helps answer your question.

Here is a link to the API page: https://developer.genesys.cloud/api/rest/v2/generaldataprotectionregulation/

To find out more about Genesys Cloud and GDPR compliance: Genesys Cloud and GDPR compliance - Genesys Cloud Resource Center

Best

[Chris_Carr]

Hello.

Thank you. I have had a look at the documentation and it does not look like we can redact or access the body of the email. Is this true?

Thank you.

[ChrisBosken]

Hello, the GDPR API can be used to find, update, and remove PII related to a data subject, but not as a surgical tool to remove a few specific interactions while leaving other PII associated with the data subject intact.

In the case of emails, we expect that the GDPR API will return all emails that are sent to or from a data subject, along with any other personal data stored about the data subject. The GDPR API can then remove all such personal data from Genesys Cloud.