Delete recording

Platform API
1

Good afternoon,

I'm trying to delete some interactions through the API "/api/v2/userrecordings/{recordingId}", but it's returning 404

{
"message": "Workspace document not found: XXXXXXXXXX",
"code": "not.found",
"status": 404,
"messageParams": {},
"contextId": "XXXXXXXXXX",
"details": [],
"errors": []
}

But using the same recordingId in other APIs such as "/api/v2/conversations/{conversationId}/recordingmetadata/{recordingId}" it returns a 200 OK.

{
"id": "XXXXXXXXXX",
"conversationId": "XXXXXXXXXXXXXXX",
"startTime": "2023-06-14T00:06:40.732Z",
"endTime": "2023-06-14T00:07:26.972Z",
"media": "audio",
"annotations": [],
"fileState": "AVAILABLE",
"maxAllowedRestorationsForOrg": 100,
"remainingRestorationsAllowedForOrg": 100,
"sessionId": "XXXXXXXXXX",
"region": "us-east-1",
"selfUri": "/api/v2/conversations/XXXXXXXXXX/recordingmetadata/XXXXXXXXXX"
}

2

If you believe the 404 response to be inaccurate, please open a case with Genesys Cloud Care to investigate as we do not have access to your org's data via the forum.

3

User recordings are different than policy based recordings of interactions for a queue. So, it is not surprising if you take a recordingId of one type and it isn't found using an API that queries the other type.

1 Like
4

entendi, acredito que tenha misturados as informações, is there any native API to delete interactions based on policy?

5

You can invoke the API, PUT /api/v2/conversations/{conversationId}/recordings/{recordingId} and provide the deleteDate on that specific recording, and that recording would be deleted on the date specified

1 Like
6

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.