Description
Genesys is deprecating Web Chat v1 along with the Chat v1.0 widget deployments. This deprecation will affect resources specific to these specific versions. At a later time, Genesys will also remove access to ACD Web Chat v2 and corresponding Chat Widgets versions (1.1 and 2.0).
See the feature announcement here: Deprecation: Removal of ACD Web Chat (version 1) - Genesys Cloud Resource Center
Change Category
Informational
API
Change Context
Web Chat v1 and the v1.0 widget are based on our most legacy version of chat. This version is lacking many modern Genesys Cloud features and is the first step in our efforts to deprecate legacy Web Chat channel in favor of our newer Web Messaging.
Change Impact
Version 1.0 Chat widgets are affected by this change.
To determine if you are affected, check the Chat Widget version currently deployed or enabled in your Genesys Cloud organization. If you are using Web Chat Widget version 1.0, then you are impacted. For more information about Widgets for Web Chat, see About widgets for web chat.
Date of Change
Jun 26, 2024
Impacted APIs
We will remove v1 support from following APIs, that will no longer allow "v1" widgets to be created, updated or retrieved:
POST /api/v2/widgets/deployments
PUT /api/v2/widgets/deployments/{deploymentId}
More specifically, we will remove support for v1
and v1-http
from following Request Parameters within those APIs:
- the
clientType
will no more support/returnv1
andv1-http
- the
clientConfig
will no more support/returnWidgetClientConfigV1
andWidgetClientConfigV1
- An error “400 - The request could not be understood by the server due to malformed syntax.” will be returned if these parameter are supplied
References
[PURE-5288]