I'm trying to create a call script that will dynamically show/hide/load a page based on the call direction. Is there some scripter variable that I'm missing that will determine call direction or am I stuck creating a data action to pull it from the API on load?
--C#
pinging this back to the top of list
The list of Built-in script variables - Genesys Cloud Resource Center doesn't have one for direction, but there may be ways you can infer it based on how your contact center is set up. If you have separate queues for inbound/outbound, the queue is available as a variable. You could also set a custom attribute in your Architect flow and use that attr as an input var to the script to check for its presence. But if none of the built-in options can sufficiently help you infer the direction, a data action or embedded web page with some JS to make API calls is your best bet.
In this instance these are IB agents making OB calls on behalf of the queue. For reasons I can probably only attribute to alcohol and/or lack of development skills, I didn't think to set a variable in the call flow to shout out the call direction. I was looking at the extremely simple, or the ornately complicated and failed to look at something in between.
Thanks for the help Tim, as always!
--C#
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