Dial Pad - DTMF Disabled

Genesys Cloud Integrations Embeddable Framework
1

I am trying to integrate Embedded framework but could not figure out how to enable Dial Pad (DTMF).

Can some one point me what is settings to enable DTMF?

Thanks!

2

Hello,

DTMF is enabled via the "callControls" parameter, under settings.
See here and here as an example.

If you have not set callControls, it should take the default value which includes DTMF.
Note that if these 10 controls are enabled, you will see the first 5 in the Embeddable framework window - and you will see a down arrow right below to extend that panel and then show the additional 5.

Regards,

3

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