We did some changes in the Dialog Engine Bot and published it. When we tried to re-select it again in our architect flow its saying "There was an error loading bot information". Not sure if someone else is also facing the same issue. Can you please confirm on that?
Can someone please confirm on this?
Hi Bhardwaj, can you provide some more information like the organisation ID or flow id, etc. It might allow us to trace the error and see if we can get to a cause.
Thanks,
Kevin
Sure, Here are the required details:
Org ID: 4c23d80f-fd4e-4157-bba4-221052b4ec64
Flow ID: 25d84675-d5ac-4198-82bc-b9c6e61a3891
Hi @Bhardwaj_Arushi , I have a question in addition to @Kevin_Walsh 's from above.
Are you seeing this in an Architect flow where you have a Call Dialog Engine Bot action and on that action you select a bot from the Dialog Engine Bot dropdown and then you see the "There was an error loading bot information." text.
FWIW, we have reproduced this behavior in a test development organization and need to investigate further but wanted to confirm this is your use case.
Thanks!
Jim
Thank you for confirming! 
Hi @Bhardwaj_Arushi , just a quick update but we've identified the cause of the behavior you reported here and are working on a fix / verifying it now.
Thanks for reporting this to us. Much appreciated!
Jim
Hi @Bhardwaj_Arushi,
Whilst the development team are working on your issue. I want to make sure your aware that we have a newer version of Dialog Engine to the one you are using called Dialog Engine Bot Flows, see documentation here: About Genesys Dialog Engine Bot Flows - Genesys Cloud Resource Center.
You can download this yourself via AppFoundry https://appfoundry.genesys.com/filter/genesyscloud/listing/abb6859d-831d-45c6-bc63-53927d5d30cd
Nicola
@Ullyot_Jim @Kevin_Walsh I am working with Arushi on the same project and am looking for any updates on this issue?
Hi @Stephan_Ben ,
We have verified the updated bits for the issue reported here are now working as expected.
We are currently working with QA internally to identify an updated build that can be deployed to production which will include this fix.
Thanks,
Jim
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Hi @Bhardwaj_Arushi / @Stephan_Ben ,
I wanted to keep you up to date on where things stand here.
Build 10059 of Architect UI was approved for production deployment with updates for this.
The production deployment has started.
Jim
Hi @Bhardwaj_Arushi / @Stephan_Ben ,
The production deploy is complete.
If you have Architect already open in a browser, please refresh the page. If you go to Architect's About box, it should indicate you're running Build 10059:
And then:
Once confirmed, please open up the flow where you were seeing the problem loading bot information in the Call DialogEngine Bot action and it should no longer display that error when selecting a DialogEngine bot.
If you could let us know how that goes and if you no longer see the error, we'd appreciate it.
Thanks!
Jim
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Everything is working as expected. Thank you for your timely help.
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