Dialogflow Context

Genesys Cloud Applications Architect
1

Hi all,

I am building a bot flow for a client that requires me to jump between Genesys Cloud Architect and Dialogflow. Therefore, it is crucial for me to be able to pass INPUT context and a custom event when calling dialogflow bot. However, I couldn't find any way to pass an INPUT context while calling dialogflow bot, is there any variable that can allow me to specify input context as an Input Session Variable? Without this, there are a lot of limitations for this integration.

So far, the documentation from Genesys Resource Centre is only for Output, where I can specify an output context on Dialogflow before passing back to Genesys Cloud Architect, e.g. getting output context as "genesys-output" then getting the parameters from this intent. What about for input?

Thanks for your help!

2

You can set input parameters inside architect that then get sent to Dialogflow as parameter values (i.e. slot values). There is no direct way to set an input context however. To set an input context, you might be able to leverage a webhook for that.

3

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