Dialogflow - custom payload does not work

Genesys Cloud Web Chat
1

Hi,

We have implemented web chat using guest chat api and widget 2.0. We also set a custom payload in Dialogflow that is sent to our custom front end to render rich responses like buttons and cards

Custom payload:

{
  "option": [
    "a",
    "b"
  ],
  "title": "hi"
}

But from the websocket logs only standard text message is included in the payload. May I ask how is custom payload handled by Genesys after it received the fulfillment msg from Dialogflow? How do I retrieve the whole payload from the eventbody?

Any help is much appreciated!

2

Hello,

DialogFlow Custom payload is not supported with webchat (i.e. no info propagated to WebChat/Guest Chat protocol).

With DialogFlow, Custom payload can be used on audio for barge-in or to use Architect Prompts, or on messaging (web messaging) for quick replies (cards in beta).

Regards,

3

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