Dialogflow - Error for consecutive intent match

Genesys Cloud Web Chat
1

Hello,

We have a inbound chat flow integrated with Dialogflow. We found that if a same intent is matched for 4 times consecutively (e.g I hit the "address" intent 4 times in a row ), then the workflow will take the failure path with error type /message:

No intent was identified. NoMatchError

However, it did match an intent in Dialogflow and the bot can reply correctly.

We didn't find such behavior in documents, could anyone explain the logic behind and if it is possible to keep the chatbot connection in place except the fact we identify the error type and control what happen next(now it is disconnect).

Thanks,
Kelvin

2

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