Digital Bot Flow Richcontent in Open Messaging API

1

Hi,

I have a (dummy) Digital Bot Flow with some rich content (Image and buttons)

image
image618×561 22.8 KB

I use Open messaging to communicate with the bot. On my webhook I get only the type: "Text" messages from the bot, but no rich content:

{
...
"type": "Text",
"text": "Please choose a menuitem here",
"originatingEntity": "Bot",
"direction": "Outbound",
"messageMetadata": {
"type": "Text"
}
...
}

Could you please help me. Maybe some configuration is missing to have rich content messaging.

Thanks in advance!

2

@SzabolcsGergye rich content is not supported in open messaging today. It could be added in a future release, but i don't have a clear timeline on when that work would occur. Attachments (images) are supported inbound, and from Agent's sending reply messages today

3

Thank you for you quick answer.

Could you please suggest me which API should I use?

We developing our own platform to communicate with the bot.
We need:

  1. Text and Rich content messaging
  2. NLP data:
    - Intent data: Confidence score (intent probability), alternate intents, etc,
    - Entity data (slot data)

Many Thanks

4

Hello,

At this time, I think that the API endpoints which are related to Digital bot flows and intents are these two:

Analytics Query for bot Aggregates using POST /api/v2/analytics/actions/aggregates/query

And this one which gives more info on the digital bot flow (intent, confidence, ... ) - per turn
GET /api/v2/analytics/botflows/{botFlowId}/reportingturns

Regards,

5

Hi

There is this idea to support rich text in the open message channel.

https://genesyscloud.ideas.aha.io/ideas/DIG-I-773

Regards,
Juan Carlos Cruz

6

Hi @Greg_Boston, just to understand well the reach of rich contents.

Which ones are supported and which ones are not supported?

For example are digital menu buttons currently not supported in Open Messaging?

Thx advance

7

Hi Jarlei,

You can find channel and bot capabilities on this document page:

Hope this helps!
Nicola

8

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