Disable web chat

[chengcheng]

Hi

is that any way(or APIs) to disable text area to prevent the customer to input something through web chat ?
agent do not want to receive the message from this customer after the agent has already answered all of queries, the agent would like to disable text area, but the chat window still there so customers can check the chat history.

[jacobshaw]

Hi @chengcheng
Please review this thread that touches on the topic

Webchat v2 - Prevent customer to start writing before agent connected

The way we've seen this request be implemented is by showing/hiding the widget based on agent availability. Could be by leveraging EWT or via other methods, like checking against an SLA that a particular queue may have, or by checking against schedules. Note that those APIs do require authorization and as such cannot be done completely on a website alone.

In short, this isn't something we offer out of the box, possibly because it's seen as not being a good customer experience. However there may workarounds including disabling the window programmatically using javascript upon receiving a desired chat event.

[chengcheng]

Hi Jacobshaw

thanks for your reply, the method your provided was definitely worth to try, I will try it.

Regards,
Zhang Chengcheng