Hello All ,
When I disconnect a callback interaction, how can I wrapup code from the following api:
PATCH /api/v2/conversations/callbacks/{conversationId}
Should we update the wrapup field only at the level of participants>wrapup>code and name? Or also on participants>callback>wrapup>code and name?
Example :
{
"participants": [
{
"id": "",
"startTime": "",
"endTime": "",
"connectedTime": "",
"name": "",
"userUri": "",
"userId": "",
"externalContactId": "",
"externalOrganizationId": "",
"queueId": "",
"groupId": "",
"teamId": "",
"queueName": "",
"purpose": "",
"participantType": "",
"consultParticipantId": "",
"address": "",
"ani": "",
"aniName": "",
"dnis": "",
"locale": "",
"wrapupRequired": true,
"wrapupPrompt": "timeout",
"wrapupTimeoutMs": 0,
"wrapupSkipped": true,
"wrapup": {
-
"code": "aa808d95-d1b9-4004-ad52-ebbf0f294ed6",* -
"name": "un-callable",* "notes": "", "tags": [], "durationSeconds": 0, "endTime": "", "provisional": true }, "attributes": { "test": "test" }, "callbacks": [ { "state": "disconnected", "id": "", "segments": [ { "startTime": "", "endTime": "", "type": "", "howEnded": "", "disconnectType": "" } ], "direction": "outbound", "held": true, "disconnectType": "transfer.conference", "startHoldTime": "", "voicemail": { "id": "", "uploadStatus": "none" }, "callbackNumbers": [], "callbackUserName": "", "scriptId": "", "externalCampaign": true, "skipEnabled": true, "timeoutSeconds": 0, "startAlertingTime": "", "connectedTime": "", "disconnectedTime": "", "callbackScheduledTime": "", "automatedCallbackConfigId": "", "provider": "", "peerId": "", *"wrapup": {* -
"code": "aa808d95-d1b9-4004-ad52-ebbf0f294ed6",* -
],"name": "un-callable",* "notes": "", "tags": [], "durationSeconds": 0, "endTime": "", "provisional": true }, "afterCallWork": { "startTime": "", "endTime": "", "state": "notApplicable" }, "afterCallWorkRequired": true, "callerId": "", "callerIdName": "" } ] }
"state": "disconnected"
}
Thank you in advance for your help.
Best Regards,
Benjamin.