Disconnect Metrics

Platform API
1

Is there an API to retrieve this value? I've looked through the Analytics section and I can't seem to find it. Would it be somewhere else?

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2

It's not in the published API.

GET /api/v2/analytics/reporting/settings/insights

{
	"insightConfigurations": [
		{
			"metric": "tAbandon",
			"thresholds": [
				0.0,
				120.0,
				240.0
			],
			"includeFlowoutsInSlaCalc": false,
			"includeShortAbandonsInSlaCalc": false,
			"includeAbandonsInSlaCalc": true,
			"disconnectCalculationSeconds": 20
		}
	]
}

The other half that page is in GET /api/v2/analytics/reporting/settings

1 Like
3

I have no idea how you go that, but that was extremely helpful.

4

Just remember use with caution, not supported, could change at any time, yadda yadda 'on thy own head be it'.

5

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