Disconnecting Stuck Calls

Developer Tools
1

I am working on testing disconnecting calls that are stuck to users. I was able to use the developer tools to get all the information that i need for the

/api/v2/conversations/callbacks/{conversationId}/participants/{participantId}/communications/{communicationId}

call but i get this in return

{
"status": 403,
"code": "forbidden",
"message": "Access to Conversation 65d818fe-7194-4132-812f-e42b3eb9a049 is forbidden.",
"contextId": "8344a211-978e-42e6-8c16-ab2e00ad4f6f",
"details": [],
"errors": []
}

From reading older posts on similar 403 errors its looks like since my session is my support account in the developer tools dosent match the participant ID. Is there a way my support account can take ownership of the interaction to disconnect it or is there a better way to disconnect stuck calls ?

Thank you.

2

This isn't possible for you to do manually. You will need to open a ticket with PureCloud Support to investigate and remove the stuck call.

3

I was afraid of that, Thank you for the quick reply Tim as always.

4