Display participant Attributes in the Script

[yuezhong]

Hi

I have a question related to display the participant attributes in the Script.

While the agent is on the call with a customer, the agent performs some task in the CRM, the CRM sends the participant attributes (customer participant). via the API.

https://developer.mypurecloud.com/api/rest/v2/conversations/#patch-api-v2-conversations--conversationId--participants--participantId--attributes

We need to display that data in the Scripts, my thought would be have a button on the script, Agent clicks on the button, the button invoke a Data Action to call. the Data action points to https://developer.mypurecloud.com/api/rest/v2/conversations/#get-api-v2-conversations

extract the customer participant attributes from the conversation.

the conversation api's response is very complex, I wonder if anyone can help to me extract the customer participant attributes in the Data action. (or is there any script we can use within the Data action to extract).

[Jason_Mathison]

Can you give an example of the conversation API response and what data you are trying to extract from it?

[yuezhong]

I need to extract the participant attributes of the 'Customer/External' party.

I have got it working with a Data Action. just post the solution here, in case someone asking in the future.

Configuration
Request URL Template (GET)
/api/v2/conversations/${input.conversationId}

Request
{
  "requestUrlTemplate": "/api/v2/conversations/${input.conversationId}",
  "requestType": "GET",
  "headers": {
    "Content-Type": "application/json; charset=UTF-8"
  },
  "requestTemplate": "${input.rawRequest}"
}

Response

    {
      "translationMap": {
        "customerAttributes": "$.participants[?(@.purpose =='customer')].attributes"
      },
      "translationMapDefaults": {},
      "successTemplate": "${successTemplateUtils.firstFromArray(\"${customerAttributes}\")}"
    }

Input Contract

{
  "title": "ConversationRequest",
  "type": "object",
  "properties": {
    "conversationId": {
      "type": "string"
    }
  },
  "additionalProperties": true
}

Output Contract

{
  "title": "CustAttr",
  "type": "object",
  "properties": {
    "ExampleAttribute1": {
      "type": "string"
    },
    "ExampleAttribute2": {
      "type": "string"
    }
  },
  "additionalProperties": true
}