Hello,
I need help finding the API that returns DNIS Performance data. I need the Avg IVR field, but I was unable to create a request that brings this information.
Can I find out which API is used to assemble the report through Chrome's DevTools?
Can you help me please?
Thanks
Hello,
Apparently, the Genesys Cloud Web app sends POST /api/v2/analytics/conversations/aggregates/query requesting tIvrmetric (among other ones.
I believe the Genesys Cloud Web app then uses this info to compute the average.
The tIvr stat contains min/max/sum/count. There is no Avg IVR metric.
So I assume Genesys Cloud Web app just leverages the count and sum to compute average across one or multiple DNIS.
Regards,
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