Is it possible to configure a collect input data action to capture the DTMF tones alpha-numerically rather than just a string of numbers, or a single digit?
Would it be a change in expression editor to make it into something like a toString?
Do you mean like using T9 to interpret the input? Or do you mean something like translating 4363797 to "GENESYS"? Either way, the best approach is probably to collect the input and use data actions pass it to a web service to do the interpretation. That's probably going to be easier than trying to build that logic using Architect. If you meant something else, can you clarify?
Well...I meant T9 but I suppose either way would work.
instead of collecting "12345" in a collect input:
we would like to collect "a2d4k" and send it in a bridge action instead of just numeric.
I guess my next question is do we have to configure the collect input object to T9: in a task and then within it go to the expression editor and change it to a To statement so that the collect input object defined to be expecting T9?
There's no support in Architect for T9 or number to letter conversion. You'll have to build out that functionality using collect input actions, logical decisions, assignments, and possibly external services.