Sorry for the delay @Declan_ginty - Did not get any notification on you update
I mean the counts were different.
Is there a time delay for aggregation to happen where the result may differ?
(Say i answer a call will the number immediately increment for the nconnected metric ? or will it take time ?
if it takes time how long will it take?
If you believe the data returned by the API is incorrect, please open a case with Genesys Cloud Care to investigate. We do not have access to your org's data via the forum to investigate these details.
In general any idea how long does aggregation take to reflect the result on API response?
(Another issue I saw is - Answered inbound calls from specific ANI to get the nconnected metric for last 7 days. First 2 calls the count incremented but third call and fourth did not reflect on api response )