Download bunch of specific recordings from a queue and time period

[louis]

Hi,

We want to start a speech analytics POC with a company soon.

In order to do it, i have to download around 20 000 conversations with metadata and send them to the company.

I achieved to download recordings with the API in the developper tools, but it s very complicated and time consuming for me..

I have to tell you that i'm not a developper.. So i understand almost nothing about how to code a program ( javascript, c-sharp etc).

Furthermore, no one in my company is able to help me, because they are working on different project.

So my question is, does someone code the program to automate that process in the past and be able to share it with me?

Or does someone can give me another solution to download this huge amount of recordings fastly.

Thank you very much for your time and for your answers!

Louis

[tim.smith]

If you need someone to write an application for you, Genesys Professional Services can be contracted to build such an application. Your sales rep/account manager can initiate the process to engage PS.

The API you're looking for is POST /api/v2/recording/batchrequests. It will allow you to initiate many exports at once, though you still need to do do this programmatically for the amount of data you need.