Download chat transcripts

Hi,

Would it possible to download the chat transcripts as seen in the UI through Conversations API?

Thanks

No, see the Recording APIs.

Hi,

when trying to access the api for conversation through /api/v2/conversations/{conversationId}/recordings
it shows the following error both for chat and voice media types

{'status': 404, 'code': 'not found', 'message': 'HTTP 404 Not Found', 'contextId': 'c0ae12fd-d7d5-45f9-9b4a-d1ed517b0231', 'details': [], 'errors': []}

In [ ]:

Either you used an invalid conversation ID in the request, there aren't any recordings for that conversation, or you made a typo in the request URL.

Using the following requests url to make the call. The conversation is valid and have a recording file that is download through the UI

requests.get('https://api.mypurecloud.com/api/v2/conversations/9185aed3-23a2-4a54-b940-7c13e9952e95/recordings' , headers = {})

If you're sure there's no typos and there are recordings, please open a case with PureCloud Care to investigate further.

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