DTMF Permissions

Genesys Cloud Integrations Embeddable Framework
1

I'm having an issue where if I make a call directly though Genesys Cloud Embeddable Framework I am able to use the DTMF number pad AND the API "postConversationParticipantDigits" to select a digit on a call. For ex. select 1 for English 2 for Spanish.

But the issue here is that when I make a call on behalf of a queue OR when I am transferred an interaction and try to select a digit on the call only the Embeddable Framework DTMF number pad functions. The API request is sent and received with a 202 code but the call doesn't recognize the digit that was sent.

2

turns out that the user was not selected on the correct call so the dial pad was sending the digit to the wrong interaction. If selected on the correct interaction everything works.

3

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