Dynamic URL Buttons in Scripts Based on Data Action

Genesys Cloud Applications Scripts
1

Dears,
I am wondering if I could use a button to open different URLs based on different data action result.
For example, the button would open specific page, based on specific response result from data action in IVR/Architect.

Is this possible?
Can I pass URL parameter from IVR/Architect to static script? (Not popup screen!)

Please, advise.

Thank you and best regards,
Ali

2

You can! We do this currently based off of a bridge action that returns URL's specific to each customer. We set the click action for the button to open url to pass it a variable that we collect from the bridge action.

1 Like
3

Thank you, James.

4

Dear James,

How can I manipulate the string (Concatenation and Formatting URL for Button)?
I would like in the script, if the customer selects from dropdown list a value, the Button will be affected to open different URL?

Best Regards,
Ali

5

Am I understanding correctly that you want to change the URL opened when the agent selects a new value in the drop down that is in the script?

Add the drop down box, set the variable name, populate the list with the text and URL pairs. Use the variable that you set for the drop down as the variable in the click action for the button.

If you need to manipulate the URL from there you may be best served by creating a custom script action and using that as the click action.

1 Like
6

Dear James,

Thank you very mush for the feedback.
It is really straightforward, but it seems I was little confused.

Button URL: http://www.xxxx.com/{{var_dropbox}}/{{var_dropbox_2}}

Best Regards,
Ali

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