Email message textBody can be null

Platform API
1

When we use /api/v2/conversations/emails/{conversationId}/messages/{messageId} to get an email message, sometimes the textBody is null (though the docs mark it as required) and htmlBody is populated.

What might be the root cause for this?

Many thanks

2

Hi,

Yes, your are correct.
The from field is the sessionId in un-authenticated mode.

Best regards,
V.P.

3

Thanks for your reply VP, but I can't see how it relates to my question.

I was hoping to find out the reason that the textBody is an email can be null (though the docs mark it as required) and the htmlBody is populated

4

Hi,

Sorry about the confusion.
The reply was intended to another post. Not sure what happened here. :face_with_spiral_eyes:

Regarding your issue, few questions:

  • Can you provide a link to the doc you are referring to ?
  • Can you provide a conversationId with such behavior ?
  • What is frequency of the issue ?

Regards,
V.P.