Email sending api

[bharath_gowda]

Hi,

I'm trying to send an email using /api/v2/conversations/emails but i didn't received any email. i can see that in interactions. Is there any other api available to send an email? Or am i doing it in wrong way? please guide me, thanks in advance.

[tim.smith]

Only specify properties you intend to set. Are you receiving any particular errors? What's in the response?

[bharath_gowda]

there is no error in response.

{
"id": "674bea55-eda9-4fec-b050-c8199728d6ce",
"otherMediaUris": [],
"selfUri": "/api/v2/conversations/emails/674bea55-eda9-4fec-b050-c8199728d6ce"
}

[Richard_Chandler]

Firstly you need to set the Provider as "PureCloud Email" otherwise you can't send the email.

Currently you can only create an outbound email on behalf of a user. So when you create this using the API it actually starts an outbound interaction with the content which you should see in the user interface. The user it creates the email on behalf of is you so this is why this would work in the Developer Tool but not say Postman with Client Credentials.

You would then require a second API call to send the email.