Emails transferred to users who don't answer go missing

[Lloyd]

Doing some development using postConversationsEmailParticipantReplace

I can successfully transfer the Email to another Queue, or to another user.

Transfer to Users works IF the user Accepts

BUT if they don't choose to accept the email - It disappears.
If you review the interaction history, it shows as completed/closed

I'm making the transfer with the following body

{
"userId": "{{userGuidGoesHere"
}

• Is there anything I can add to make the email not disappear/close?
• Or is there something else I need to do that I am not doing?

Thanks
Lloyd

[Jerome.Saint-Marc]

Hello,

I think it is the standard behaviour for a blind transfer to a user (email dropped if destination user dismisses the email).
I got this confirmed by someone else, and I've reproduced it from Genesys Desktop (Agent1 transferring to Agent2).

I can only recommend to submit a feature request in our Aha! platform.

Regards,