The Embeddable Framework would be a great way to bring an agent optimized UI into your web app. Included in the embeddable framework is a mechanism for working with Agent scripts. In general, it would work a lot like this: https://help.mypurecloud.com/articles/about-scripts-purecloud-chrome/. At some point in the relatively near future, we will also be including a method to directly embed the script window within your application and tie it to the script launch button within the client. Please keep an eye on: https://developer.mypurecloud.com/api/embeddable-framework/ for the list of released features available in the embeddable framework.
Thank u for answering. Just to give u some context. We already achieve the integration of pretty much all the functionalities we need from PureCloud in our front-end using your Javascript SDK, ADFS single-sign-on and REST API. (It is pretty cool BTW ).
When we started developing this integration there was no embeddable framework available yet.
Integrating the agent script is the last functionality that our client requires.
Given this, and since we need to deliver this by the end of the month, I was wondering if u have any tip on how to avoid this cross domain issue because it seems like we don't have the time to wait on these new features, unfortunately.
).