Embedded Framework switch back to callback after call

Genesys Cloud Integrations
1

I'm building a integration with the Embedded framework where all the call controls are in the external window.
It is a mixture of Embedded framework and a couple of implicit grant requests using the javascript SDK

Everything is working well, except handling the post callback call situation

The scenario is:

  1. Agent receives a callback.
  2. Agent dials the callback number, which triggers a new interaction & puts the callback on hold
  3. At the end of the outbound call, when it disconnects the original callback is still held

image

I can identify the original callback exists programmatically, and obtain its interactionId

I tried the obvious by posting a hold to the embedded framework as that normally unholds a held call but I get an error

image

Question is how to recover back to the callback?

I'm happy to post to the embedded Window OR an implicit grant request, so not fussed about method to achieve it :slight_smile:

Thanks

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