Recently I've begun to experiment with the embeddable framework with the intention of creating a custom integration. The framework is pretty good at providing an inline way to handle voice calls without having to leave the page, but when using it for chats it triggers a popup window where the chat takes place.
My goal is to figure out a way to have chats be inline on the current page. I've tried a few things and so far the only way I have found any success is by using an iframe that points to the same page as the chat popup window. Ideally, I would like to be able to connect to the same web sockets that the popup window is using and receive new chat messages directly, but I don't think those api's are public. Any suggestions?