I am working on a use case wherein there is a dialogflow bot called in the inbound message flow and is deployed on a web page. The bot only provides quick reply buttons, with one option as 'connect to agent'. Now, when there is an emergency, holiday, the 'connect to agent' button should disappear, otherwise it should show connect to agent option. This means in emergency cases the dialogflow must get an indication to turn off the agent excalation.
Is there any way to configure this? If yes, please guide me on this.
The developer mainly focuses on questions related to APIs, SDKs etc. The Genesys Cloud Community Forum is a more appropriate place for general configuration questions.
Within Architect Flows you can detect whether "now" is a public holiday or closing hours by using the Evaluate Schedule action. Perhaps you can pass this as input variable into Dialogflow, or have conditional branching in the Architect Flow to use two different Dialogflow apps.