employerInfo returning 500 error

Platform API Python SDK
1

I'm having issues retrieving employerInfo via python API. All other EXPANDs via get_user work aside from employerInfo.

request:
get_users(id=, expand=['biography', 'employerInfo', 'groups', 'certifications', 'profileSkills'])

response:
HTTP response body: {"status":500,"code":"internal.server.error","message":"An unexpected error was encountered which prevented it from fulfilling the request.","details":[],"errors":[]}

I can see data in the purecloud UI, but don't see anything in the employer_info field on the generic get_users without any expands. When I add in the expand='employerInfo' it breaks.

Any thoughts on if this is a backend or API issue, vs something on the client end?

2

Please open a case with PureCloud Care. 5xx errors cannot be investigated via the forum.

3

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