Hi Javier
At least in the Chrome Extension, Do you have this setting turned on: * Search Genesys Cloud External Contacts searches external contacts in your Genesys Cloud organization?
Thanks
Thomas
Hi Javier,
This is the difference between the GC embedded clients, that they are pre-packaged for you with settings like this. On the Embedded Framework - the same and more capabilities are there but you may have to configure this yourself. There are some interesting Embedded Framework solutions where customers and partners go above and beyond in the way they configure routing requirements and permissions.
Thanks
Thomas