End Chat Icon/Close chat window

[vijaysarger]

While chat is in progress user clicks on "End Chat" icon. User then closes the chat window. User then initiates the next chat.
Previous chat remain and user is not able to chat next time
Can you please some one share if there is any solution for this.
I have already used code
webchat.renderFrame({
containerEl: 'ChatContainerinnerdiv'
})

[RogierBosch]

I've tested it, but I can not duplicate this scenario. If user clicks on End chat and then opens a new chat request this is a new session..previous chat is gone.

(test run via https://developer.mypurecloud.ie/developer-tools/#/webchat)

[tim.smith]

It sounds like you're reporting an issue with the out of the box web chat behavior. Please open a ticket with PureCloud Support to report this issue. Thanks!

[vijaysarger]

Hey have u used same code as above for iframe
webchat.renderFrame({
containerEl: 'ChatContainerinnerdiv'
})