Hi,
I've been scrolling through the explorer, but can't seem to find the right endpoint!
So, I have a user on an outbound call that is part of a Preview campaign.
I know with a POST to
/api/v2/conversations/messages/{conversationId}/participants/{participantId}/communications/{communicationId}/wrapup
I can set the Wrap-Up code, and I believe with a PATCH to /api/v2/conversations/messages/{conversationId}/participants/{participantId}/communications/{communicationId} I can end the call AND set the Wrap-up (Am I correct so far?)
However, what if I want to end the Preview interaction as well as the call itself?
The use case is that I have a customer who wants to have the Agent end and wrap up a preview call in one step (as opposed to the current End / Wrap up the call itself, then end the Preview.)
I'm hoping I can create Data Actions with Buttons in the Script that performs all of these steps in a single click.
TIA
You have to disconnect from both of them.
You won't be able to do this using data actions as they only use client credentials and manipulating a conversation requires a user context. You would need to build the custom functionality into a custom web app and embed it in the script.
Thanks.
I see an idea has been posted regarding callbacks to "roll" a callback and the resulting call into a single entity (so Agent only has to answer / start one and disconnect / disposition one.) I think this could be a similar situation.
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