Endpoint to find out if an agent has muted themselves in a voice call

Platform API
1

Hi,

Is there a way to find out if an agent muted themselves during a call?

Thank you

2

There is a field in the conversation segment named audioMuted that indicates if the session is muted, but nothing tracks a history of mute/unmute, so you can query a conversation in real time to tell it's muted at that moment, but not see a history of when during the call it was or wasn't muted.

That flag is visible in the /api/v2/conversations/calls/{conversationId} API as "muted" on the participant.

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