We have a common occurence where we need to manually change a user's first/last name in Cloud after they've been provisioned via SCIM. Mostly this is because the user has a preferred or alternate name that's to be used in Cloud which may not be the same as what's in Azure AD. The problem is that on an incremental cycle, if their profile has been updated in AAD, that name gets reverted back.
How can we get around this?
Put the person's preferred name into a field in Azure, then use that as the mapping to Genesys Cloud?
It's important to understand that SCIM is just a standards based set of APIs, and that the provisioning engine on the other end has no idea about your intent; it just knows that you set the whole system up to keep the user's profile in sync between the two systems, and if the profile is different it should make changes. In this case, you're mapping a field that contains a specific value in Azure AD to a field in Genesys Cloud; since Azure is considered the system of record, either you need to accept what is in Azure, or map out a way to reflect your desired state of the world in Azure.
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