Error 403 - Service Now Data Action

[Dawn_Weston]

Hi all, I recently implemented the Service Now Data Actions downloaded from the app foundry site. However when i go to test, for example the "get mobile phone number" data action, i receive this error:

"message": "You are not authorized to perform the requested action.",
"code": "not.authorized",
"status": 403,
"errorCode": "ACTION.REMOTE_ENDPOINT"
"message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"error":{"message":"User Not Authorized","detail":"Failed API level ACL Validation"},"status":"failure"}

Am I correct in assuming that this means that the credentials, given to me by our Service Now Admin, do not have the correct permissions assigned to them? If so, does anyone know what permissions i should give have them give me so I can perform these 'Get' and 'Post' data actions?

[Jason_Mathison]

Am I correct in assuming that this means that the credentials, given to me by our Service Now Admin, do not have the correct permissions assigned to them?

Yes. Anything with an errorCode of ACTION.REMOTE_ENDPOINT means that the data action is proxying the response from the endpoint.

Unfortunately I can not help with what permissions you need.

--Jason

[Dawn_Weston]

ah ok thank you- that helps, atleast I know the genesys side is configured correct!