Error: 404 "Not Found" (using Postman)

[Nirodha_Udwela]

Hey Guys,

I am new to using Purecloud API and not sure if this has been answered. But I am getting this 404 error when I am trying to get campaign schedule using postman. Below is the error I get. Not sure how to fix this.

{
"reason": "Not Found",
"code": 404,
"detail": "Entity [person] is not found by guid [f6b226e1-e7ec-44b2-89ff-4ff53fe17954]",
"payload": {
"code": "NOT_FOUND",
"entity": "person",
"_id": "f6b226e1-e7ec-44b2-89ff-4ff53fe17954"
}
}

[anon28885283]

Can you share the endpoint URI you're using? Also do you get the same error when you try to run it on the API Explorer?

[Nirodha_Udwela]

Hey Prince,

this is the end point - https://apps.mypurecloud.com.au/api/v2/outbound/schedules/campaigns/18d05043-a14d-456b-9e27-3d781039ed81

it works when I use the developer tool and with my login. but I get an external error if i tried to do it again.

[tim.smith]

I believe this endpoint doesn't work with client credentials. If f6b226e1-e7ec-44b2-89ff-4ff53fe17954 is your client ID, that's the case. You can open a case with PureCloud Care to report this error. I can't say if this resource not working with client credentials is a bug or a feature, but that error message means the resource isn't properly checking for client credentials; it should be throwing the not.a.user error as a 400 if this isn't supposed to work with client credentials, not a 404 on the user id.

[Nirodha_Udwela]

Hey Tim,

Thanks for the help. I have created a support ticket, see what they say.