Error creating a new remote phone

[mikehardie]

When trying to create a new remote phone (from a remote phone base) I get hte following error

HTTP response body: {"status":404,"code":"not.found","message":"PhoneTemplateV2 not found with id ","contextId":"7636ffd9-a5b0-4d91-beec-857f16394dea","details":[],"errors":[]}

I am calling post_telephony_providers_edges_phones onPureCloudPlatformClientV2.TelephonyProvidersEdgeApi()

with the body of

body = {
"name" : name,
"edgeGroup": {
"id": edgeGroupId
},
"site" : { "id": siteId },
"phoneBaseSettings": { "id" : phonebaseSettingsId},
"lines" : [
{
#"name" : name,
"lineBaseSettings" : {
"id": lineBaseSettingsId
},
"properties" : {
"station_label" : {
"value" : {
"instance" : None
}
},
"station_remote_address" : {
"value" : {
"instance" : phoneNumber
}
}
}
}
],
"properties" : {
"phone_hardwareId" : {
"value": {
"instance" : None
}
}

	}
}	

I ran another pip install but that returns all dependencies satisfied
Any idea what/why the PhoneTemplateV2 is not found?

[tim.smith]

Handling Api Exception PhoneTemplateV2 not found with id c192c146-1608-4330-8876-a915b169cfd2

This indicates that the phone template with that ID cannot be found. If you're sure that ID is a valid phone template, please open a case with PureCloud Care to investigate.