Using the https://developer.genesys.cloud/api/rest/v2/recording/#get-api-v2-conversations--conversationId--recordingmetadata query to get recording metadata, and we are getting 404 errors. See screenshot below. Any help troubleshooting would be appreciated.
Are you manually appending the HTTP/1.1 to the URL? You shouldn't be and that could cause that error.
Hello,
As @Eos_Rios wrote above, remove the HTTP/1.1 at the end of your url in Postman. This is incorrect. You must not add such string at the end of the Genesys Cloud API endpoint url - this will cause an error.
Regards,
This helped, appreciate that. Now we are getting an auth error. Can you give me some guidance on the appropriate auth levels we need to query this API? See below.
Your auth token is expired. You need to get a new token and repeat the request. The duration of the token is determined by your OAuth client; the default is 24 hours.
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