Evaluate schedule in call flows

[FredLanglois]

I am working with a customer that has a very complex set of schedules.
Being so, the call routing is not strong enough to do what I need.
(The fact that we can only check schedules at the beginning of an inbound call is very limiting)

I know that email flows let us evaluate schedules and schedule groups.
I also have seen this being planned for calls and chat. (In august 2018)
I also have seen the idea in idea lab being accepted.
I don't see it in the road map though.

I was wondering when we could expect to see the steps "Evaluate Schedule" and "Evaluate Schedule Group" in our Inbound Flows and InQueue Flows for calls?

This would be life changing for those of us that hard-coded time validations in our flows and that have to change them all every time daylight savings time messes up our sleep cycle .

[Becky_Powell]

Hi Fred,

This feature will be covered in our next roadmap session. We don't have a firm release date yet but it is among the features we are targeting for upcoming development in late 2019/early 2020.

I would recommend monitoring the idea in Aha! - that is the best place to see updates and ask questions about timelines.

Best,
Becky

[Paul_Dittrich]

Also looking forward to this fix. In the meantime Fred have you looked at the examples here? https://help.mypurecloud.com/articles/datetime-values-in-architect-flows-and-daylight-savings-time-dst-calculations/ in theory you should be able to save some beauty sleep. I'm using example 3, haven't gone through a time zone change yet but fingers crossed it works.

[FredLanglois]

Hi @Paul_Dittrich,
This example makes total sense! I will try this as well!
Thank you very much!