EventBridge Partner Event Source

Genesys Cloud Integrations
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I've followed the documentation and created an EventBridge integration. I've made it Active and the documentation says:

In approximately five minutes, or after an application reload, a partner event source is automatically created in your AWS account.

Nothing has been created in our AWS Account, and TBH, I'm not sure how it could be since we have never provided access to our account other than the Account ID and a region.

Is there something I'm missing in setting up this integration?

Thanks, Mike

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Hi Mike,

The account id and the region should be all that is needed for Genesys create the partner event source. We never create the account directly. I am pretty sure we (Genesys) call an Amazon API and the Amazon validates we are a certified EventBridge partner and creates the Partner event source.

I am writing a blog post on EventBridge right now and have had no problems creating an integration and seeing the partner event source show up in my Amazon account.

Here is what I would do:

  1. I would double-check and make sure that you have entered your account id, region, event source suffix and topic filtering properly.
  2. I would wait 5 minutes and then log and log out of your admin console, AWS does some caching.
  3. If that does not work, I would open a ticket with our Care team so further investigation can be done.

Also, if you have not done so yet, you might want to checkout this short DevDrop on how to setup Genesys Cloud with the AWS EventBridge.

Thanks,
John Carnell
Manager, Developer Engagement

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John, thanks for the reply. After fiddling around in AWS I found my issue. I was assuming that the reference to "Partner integration" was marketing speak, and didn't realize it referred to an actual feature in AWS. Hadn't run across that one before. :slight_smile:

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