We are migrating from Analytic API to EventBridge and want to reproduce the timestamps by events. And we want to be able to get the end time of ambassador wrapup segment. We tried eventTime of "v2.detail.events.conversation.{id}.acw" and the "v2.detail.events.conversation.{id}.wrapup" but didn't get the same value with Analytic API / conversation timeline web UI. One thing we note is that wrapup code can be changed after it is initially set and so can wrapup end time. My questions are:
- Is the design to have "v2.detail.events.conversation.{id}.acw" / "v2.detail.events.conversation.{id}.wrapup" sent every time wrapup code changes?
- If not, how do we get the latest end time of wrapup segment via EB events?