I'm looking to export an agent status summary report using PostAnalyticsReportingExports() in an Azure function. Does retrieving the export require a user context?
Thank you.
Hi,
I'm quite sure that a user context is not required for that endpoint.
Thank you. How do I go about retrieving it via the API? I get a successful return from the API call but the download URL is null.
Regards.
Hello,
I think you need a user context.
It is not about the ability to trigger the PostAnalyticsReportingExports request itself.
But when requesting the export of a view, a notification is sent to the user's inbox (the one who generated the request), so he can mark this notification as read or delete it. The user can then download the view export from Genesys Cloud Desktop (UI).
Some of the requests which are used underneath don't seem to be public and documented.
And this page mentions that: "The /api/v2/analytics/reporting/exports endpoint is tailored to the built-in Genesys Cloud client and the exports are delivered to the User Inbox. In the future, this will open up to allow programmatic export from the views, but right now it use case is narrow for the Genesys Cloud UI." (https://developer.genesys.cloud/api/rest/v2/analytics/exports).
Regards,
Hello,
I just got a confirmation that the view export (for non user context) is not supported at this stage. There is a task in backlog to update the endpoints to make them "safer" to use and to document this part better. But the work has not started at this time, and there is no timeline defined for this yet.
Regards,
Thank you for following up on that.
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