Export Analytics Data

1

Hello

How do i make sure to download all historic data from PureCloud interactions using API.

Im using: https://developer.mypurecloud.com/api/rest/v2/analytics/#postAnalyticsConversationsDetailsQuery

Am i ok or should i use any other?

I just see a paging config but not sure when or how do i get all data from a complete day.

Regards

1 Like
2

Analytics is the best way to get historical conversation data. You page through the results until you don't get any more for a given filter; that's when you know you got all the data.

This may be of interest: https://github.com/MyPureCloud/open-data-exporter

3

Hello Tim

I have checked this but have some doubts about it.

This is just a script to excecute or does it have any installation steps?

Regards

4

It's a node.js application. Full documentation is available on the wiki: https://github.com/MyPureCloud/open-data-exporter/wiki

5

Hello

What authorization type should i use for this script to work?

Regards

6

See the pureCloud configuration documentation: https://github.com/MyPureCloud/open-data-exporter/wiki/Configuration-Files

7

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