Hey guys,
Is it possible to get a bulk export of the Disconnection Reason for all interactions within a given time period? I have a had a look at the available filters in the interactions tab but nothing gives what I am after.
Currently, the only way I can see to do it is to click into each individual interaction.
Cheers
Hi,
You can use the Conversations API to get the conversations within a time interval. The data should include the disconnect reason per segment.
If you want to test it out, you can use the Analytics Query Builder tool:
https://developer.mypurecloud.com/developer-tools/#/analytics-query-builder
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.