External Contacts tags or other custom data

[DMcLeod]

I was looking for a way to store some custom information in external contacts that could be retrieved via the API.

Looking at Organizations, it appears there is a string array called tags.
Is this available in the UI anywhere that can be edited?
Is it "safe" to use this long term or is this something that could be deprecated in the near future?

Are there any other recommendations for storing custom data in external contacts? (at the contact or org level)

Thank you,
Daniel

[tim.smith]

I think adding notes on contacts, done with the API via POST /api/v2/externalcontacts/contacts/{contactId}/notes, would serve you best. External contact organizations have notes as well.

I don't believe the tags on the organization are implemented in the UI anywhere.

I'm not aware of any plans to deprecate the external contacts feature. If that changes in the future, it will be announced here: https://help.mypurecloud.com/articles/feature-deprecations/