According to the thread, the Conversation Details endpoint (Analytics API - /api/v2/analytics/users/details/query) allows querying for interval start dates up to 558 days in the past (i.e., 0 to 558).
Would you be able to clarify if the External Tag associated with interactions would not be accessible in the UI for conversations that exceed 558 days, considering that the Performance/Workspace/Interactions section uses a Post request to /api/v2/analytics/conversations/details/query?
The /api/v2/analytics/conversations/details/query endpoint allows querying for interval start dates up to 558 days in the past, including today.
Beyond 558 days in the past, the Analytics Conversation Detail Async Endpoint (/api/v2/analytics/conversations/details/jobs) for historical queries must be used.
That's what the Genesys Desktop UI is doing - for data older than 558 days, the Genesys Desktop will leverage the /api/v2/analytics/conversations/details/jobs endpoint.
External Tag information is saved in this async analytics repo.
So the External Tag will appear in the Performance/Workspace/Interactions list (External Tag column). I mean the Interactions view.
But it will not appear in the Interaction details. Details exposed for conversations older than 558 days are limited in this Details tab.