Failed SMS - GeneralError

An agent had some issues today with SMS messages not being delivered. It was only a handful of messages in the conversation that failed to send, but I've been unable to figure out what went wrong. If I look at the transcript on the conversation details page, the messages all appear there as if they were sent out correctly.

I decided to see if there was an API endpoint that would give me some more details about the error, and I found an endpoint, but the error reporting seems pretty vague to me. Using the /api/v2/conversations/messages/{conversationId}/messages/{messageId} endpoint, I was able to get this bit of information about the error.

general_error

The blotted out bits are phone numbers and the message ID. GeneralError seems rather unhelpful, but I'm wondering if [REJECTED_FILTERED] means something to any of you? If it matters, the content of the message was: "Thank you for your patience, the customer had only wanted a 12 month contract"

Hi Samuel,

I would recommend you take a look at this page in our resource center. (Make sure you set the number of records returned on the page to 100 or you won't see it right away). The error you are having returned indicates that the message is being filtered by the carrier for not meeting guidelines.

Thanks,
John Carnell
Director, Developer Engagement
John Carnell

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