Fetch a Survey URL

Data Actions
1

Hello,

I'm creating a process to have an after-call survey using the OOTB surveys.

At the end of the call, the agent transfers the customer to a flow, it collects the survey answers and saves the results to a Data table. The Survey flow then triggers based on the policy, collects the data from the table and completes the survey via a data action (PUT/api/v2/quality/surveys/scorable).
At this stage, I am stuck, as the survey cannot be Finished until the URL has been fetched:

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As I understand it, and I have tested it, once someone or something has opened that URL manually then calling the data action again will complete the survey.
Is there any way to "fetch" the URL without having some kind of manual intervention? Am I missing something here?

Thanks

2

Hi! Try GET /api/v2/quality/surveys/scorable.

3

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